# Human-like AI that Delights Every Customer

Turning every interaction into a craveable retail experience

[Explore our platform](https://www.interactions.com/platform/)

## Creating Memorable Moments

We deliver the best customer-support experience in retail. From managing the digital front door for multiple Fortune 100 brands to successfully processing billions of positive customer experiences, we understand your complexities. We navigate the dynamics of brick-and-click retail ecosystems, the nuances of chargebacks, and the challenges of drop shipping and supply-chain disruptions. We do seasonal volumes, loyalty programs, authentication, return orders and so much more.

#### Challenge

Retailers face mounting pressure to deliver exceptional customer experiences while optimizing operations and controlling costs. Legacy systems, siloed data, and inefficient processes hinder personalized engagement and drive up customer effort.

#### Solution

Transform your retail experience with unified customer journeys, effortless self-service resolutions and dedicated lifecycle services. Interactions retail IVA blends AI and human intelligence, integrates with your existing technology, and is built to meet the specific needs of your customer and business.

## Key Features

- **Automation with a Human Touch!**  Transform frustrating interactions into craveable experiences with our always-on IVA, uniquely blending AI and human intelligence.
- **Agent & Store Associate Empowerment!**  Reduce cognitive burden on frontline teams with AI-powered capabilities like warm transfer, summarization and assisted resolution.
- **Omnichannel Excellence!**  Eliminate fragmented journeys and deliver connected, branded experiences across any channel with context persistence and unified views.
- **Seamless Integrations!**  Streamline CX operations by connecting your existing systems – including legacy telephony, CRM, and store platforms – with our platform.
- **Advanced Analytics!**  Reduce customer effort and identify automation opportunities with advanced analytics that reveal the full customer journey and areas for CX improvement.
- **Quick Time to Value!**  Overcome lengthy AI implementation cycles and accelerate time-to-value with our low-code applications and pre-trained, retail-specific models.

## Use Cases

- **ID & Authentication**

- **Store Locator**

- **Loyalty & Rewards**

- **Billing & Collections**

- **Intent Capture & Routing**

- **Shopping & Promotions**

- **Where is My Order (WISMO)**

- **Modify & Cancel Order**

## Our Retail Clients Have Experienced

## 80%

##### Customer self-service success rate

## 60%

##### AHT reduction even for complex transactions

## $232M

##### Annual net savings

## Proven Retail Success

A global leader in web hosting services and an Interactions client since 2015, sought to enhance both customer and agent experiences. With Interactions, it reduced agent handle time (AHT) by 60%, cut customer call time by 30%, and ensured a seamless, consistent customer experience.

[Read the case study](https://www.interactions.com/press-releases/interactions-launches-task-orchestration-an-ai-powered-agent-assist-solution-that-transforms-customer-experience-and-operational-efficiency-in-contact-centers/)

## Say Goodbye to Customer Frustration

Bad customer service has cost you too much for too long. We fix that.

## Solutions

###### Provide optimal experiences

Customers are the heartbeat of your business, and your agents are their partners. Craveable experiences leave a lasting impression.

[Learn More](https://www.interactions.com/solutions/)

## Platform

###### Make every interaction effortless!

Our uniquely human approach is a sophisticated blend of Predictive AI, Generative AI (GAI) and human intelligence.

[Learn More](https://www.interactions.com/wp-content/uploads/2024/09/ac-plus.svg)

### 15 seconds could save you $1 million

Calculate how an IVA can supercharge your profitability. Get personalized results with our IVA Savings Calculator.

[Run Your Numbers](https://www.interactions.com/resources/tools/iva-calculator/)

### $1,050,000

##### Annual Net Savings