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CAN YOUR CX DO THIS?

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Real Calls!

All Types

All Types
Audio
Video

All Topics

All Topics
Financial Services
Food Services
Insurance
Retail
Telecommunications
Utilities

Video

Franklin Energy

The IVA informs a customer of her current statement balance and helps her pay the bill in real-time

Watch

Video

Interactions Technologies Ticket Creation

The IVA personalizes the experience by recognizing the caller's number and helps a customer troubleshoot ongoing technology issues

Watch

Audio

Reservations

A customer sets up a reservation for a birthday party through our IVA without having to wait to talk to a hostess

Listen

Audio

Food Order

A customer places a pizza order with complicated toppings and attempts an upsell

Listen

Audio

Start Service

The IVA is able to efficiently set up new service for a customer who recently moved homes

Listen

Audio

Report an Outage

The customer reports an outage in the area and our IVA updates the customer with next steps

Listen

Audio

Product Availability

The IVA carries over context for a previous search and understands that the customer is looking for a particular flat screen TV

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Audio

Credit Card Balance

The customer is able to check the status of their credit balance quickly and efficiently

Listen

Audio

Order Status

Our IVA provides the status of an order and then follow-up with the customer by providing a tracking number for future use

Listen

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